At ScalpHero, we want to ensure you are completely satisfied with your purchase. Please read our policy below regarding returns, refunds, and cancellations.
60-Day Guarantee & Returns
Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
- Defective or Damaged Items: Returns and refunds are primarily granted for items with proven functional defects or damage.
- Change of Mind: We do not offer refunds for simple changes of mind. Exceptional circumstances may be considered at our discretion, provided you have valid proof of purchase.
- Packaging Requirement: To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Custom-made products
- Downloadable software products
- Opened or used personal care items (for hygiene reasons)
Cancellations
Orders can only be canceled within 60 minutes of placement, and cancellations apply exclusively to full-priced items.
We process orders rapidly, so if you need to cancel, please email us immediately at [email protected] within this 60-minute window.
How to Initiate a Return or Exchange
To start a return or exchange for a defective item, please follow these steps:
- Contact us at [email protected] with your order number, proof of purchase, and description/proof of the defect.
- Once approved, you will receive instructions on where to send your package.
Return Shipping Costs
- You are responsible for paying your own shipping costs when returning an item.
- Shipping costs are non-refundable. If you receive a refund, original shipping fees will be deducted from your total refund amount.
- If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Refund Process
- Inspection: Once your returned item is received and inspected, we will send an email notifying you of its arrival and whether your refund has been approved or rejected.
- Processing: Upon approval, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account or credit card statement.
- Contact your credit card company—it can take time before a refund officially posts.
- Contact your bank, as processing times vary.
- If you have completed these steps and still have not received your refund, please contact us at [email protected].